Question 1

Payment Terms

Accepted Answer

All prices are inclusive of VAT.

All Payments are taken via credit/debit card upon completion of each transfer unless on an agreed account where separate terms have been established.

Chauffeur Exchange Ltd may pre-authorise a user’s credit card to ensure that there are enough funds to pay for the booking.
Customers may link multiple credit cards to a personal or business account. Upon booking, customers may choose their preferred card. In the event that Chauffeur Exchange Ltd is unable to charge the preferred card, it will charge any other card linked to the customers personal or business account.

Any deviations to the original booking, such as additional waiting time, extra hours, car parking, additional stops and address changes will automatically be charged from the credit card that you provided upon booking.

The charge on your credit card statement will be shown as Chauffeur Exchange Ltd.

Question 2

Cancellation and Refund Policy

Accepted Answer

If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.

If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.

If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable or if on account the full amount will be invoiced.

Question 3

General Terms and Conditions

Accepted Answer

Chauffeur Exchange Ltd request a minimum of 48 hours notice for any online bookings.
If you would like to book a car with less than 24 hours notice please call our help-line: +44 (0)121 320 2220 Opt 2

Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order and any down time of the vehicle.

By supplying your email address you permit Chauffeur Exchange Ltd to contact you via email, in return we promise never to supply your email to any third party.

We reserve the right to change your vehicle or chauffeur at any time if necessary.

Every effort will be made by Chauffeur Exchange Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.

Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the customer at the time of booking.

Chauffeur Exchange Ltd vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Chauffeur Exchange Ltd shall not be held responsible/liable for any loss/damage to such property.

Chauffeur Exchange Ltd will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.

Chauffeur Exchange Ltd and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the chauffeur, the vehicle or any other passenger(s).

Chauffeur Exchange Ltd maintains a strict non-smoking policy in all its vehicles.

Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve. On Christmas Day, Boxing Day and New Year’s Day there will be a 100% surcharge on all journeys.

Nothing contained in these terms and conditions can affect your statutory rights.

Question 4

Complaints

Accepted Answer

If the customer has any complaints regarding Chauffeur Exchange Ltd, the customer is encouraged to inform iChauffeur Exchange Ltd as soon as possible, but no later than 7 days after the booking.

Chauffeur Exchange Ltd will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.

Question 5

Consumer Rights

Accepted Answer

Chauffeur Exchange Ltd consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team. Advice about the legal rights of consumers is available from:
The Citizens’ Advice Bureau (www.citizensadvice.org.uk)(http://www.citizensadvice.org.uk/)
Trading Standards (www.gov.uk/find-local-trading-standards-office)(http://www.gov.uk/find-local-trading-standards-office)

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